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We have put together a few common questions we have been asked over the years to help provide more confidence in trusting us with your valued business.
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How do I know I can trust your business / site with my purchase?This can be a common fear and understandable especially when it is a purchase of some value, as with all purchases online you can check on the company beforehand? – in our case you will see we are a ‘Bricks & Mortar’ busy retail store satisfying valued customers for over 22 years with all major brands supporting us, we specialise in the baby goods market and have extensive experience with what you are purchasing. We also utilise Paypal services for our checkout and your payment which is probably the most renowned and trusted e-commerce payment partner there is (no need to set up a Paypal account, as they accept all major card payments) and is 100% secure guaranteed to you, so you can buy with confidence. We can now offer via Paypal a pay in instalment option, click on the banner for details.
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How secure is my payment information?Our site only uses secure SSL payments for Visa/Mastercard/Paypal. Paypal checkout is one of the most secure and private checkout process there is and we cannot collect or view any private data you input at the checkout payment stage (as you are within Paypal’s secure environment)
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When will my order be sent and received?Orders placed before 3pm are dispatched on a 24 Hour Service via ‘DPD Local’ couriers for delivery next working day (UK Mainland). Please note we cannot dispatch or deliver goods on Saturdays, Sundays or Public holidays. If your mobile phone number is given during the order process, on the scheduled day of delivery, you will receive SMS Text message notification of a 1 hour time-slot for delivery for that day. The same applies for your email address. If you are unavailable during this time slot, you will be able to re-arrange delivery via SMS Text message.
A signature is required for all ‘DPD Local’ deliveries and items cannot be left without a signature for your and our security of your purchase.
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What happens to my personal details on your website?Your Payment and personal details are private and very important to YOU & US! In all our years of trading online we appreciate the absolute requirement for privacy and security, so we only use Paypal checkout which is 100% guaranteed secure for your payment plus does not transfer any card details etc. and we therefore only see what information we need to know to get your purchases safely to you – These delivery details are only used once for our courier (to get your item to you and to update you on progress) and stored by us only as a record of your purchase for any future customer service if you require it and for tax and vat purposes and crucially NOT ‘passed’ onto 3rd party marketing etc. or for us to bombard you with selling emails (which we know personally how annoying and untrustworthy this can be as a customer). As for cookies you will see that our site only uses cookies for our site to function well and again does not allow other ‘marketeers’ to track or obtain any information of what you are interested in on our site. (please see our Privacy policy for full information)
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What warranty or guarantee do I have on my purchase?Besides the obligatory 14 days return period we offer an extended warranty period as per each specific manufacturer – ranging from 6 months to 3 years dependent on the specific item. Please see our ‘Returns & Warranty’ section at the bottom for more details
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How can I offer you a review of your service?Please do send us your feedback on our service etc. via our independent Review collector Reviews.co.uk to give new customers a chance to see what you are saying about your personal experience with your purchases. We do value these highly and are proud when we hear we are doing things right! After your delivery you will receive only one email asking how we did and if you wish not to receive this then please notify us at the point of ordering and we will remove it.
If there are any issues at all, please do email us first to give us an opportunity to rectify them.
Alternatively the information you’re looking for may be included within our Terms and Conditions.
